Disabled 69-Year-Old Senior Veteran Takes On Goliath Xfinity in a Federal Civil Action Seeking Over $75,000
After Comcast ignored repeated dispute and arbitration requests and cut his medically necessary internet three times, a 100% disabled Army veteran and cancer survivor is preparing to take the company to federal court.
By Angela R., New London Media Staff Writer
A 69-year-old, 100% service-connected disabled U.S. Army veteran in the Vancouver, Washington area is preparing to take Comcast to federal court, according to records reviewed by New London Media, in a civil action seeking more than $75,000 - after the company repeatedly cut off the internet he relies on for his medical care.
The veteran is a senior, a cancer survivor currently under active surveillance, and a man who depends on his home connection to reach his VA medical care and to run and monitor medical devices. His service was disconnected three times this year. Each disconnection, he says, severed his access to that care and endangered his health.
He did not rush to court. The records show he first worked Comcast's own process, filing two formal Notices of Dispute and pursuing the company's arbitration channel. Comcast, according to those records, ignored the requests - it never responded to the first notice - even as it kept billing and disconnecting.
What makes the case striking is that, by Comcast's own numbers, the account is not in debt. It is internet-only and paid in advance every month; the correct charge is $51.34. Comcast's own transaction history shows it collected $713.68 against $420.68 in legitimate charges since December 2025 - roughly $293 more than it was owed. A disputed $89.34 charge at the center of it was billed, rejected twice by the bank as "Not Authorized," then reversed on Comcast's own statement - a written admission it was never collected - yet still demanded, with late, return, and "reactivation" fees stacked on top.
Having exhausted the company's process without resolution, the veteran says he is now preparing to file a federal civil action against Comcast seeking damages in excess of $75,000 - a figure that reflects not only the disputed dollars but the harm of repeatedly cutting a disabled, medically dependent customer off from his care.
In plain terms, it is one disabled senior against one of the largest telecom companies in the country - a David-and-Goliath fight he did not pick. Comcast has been down a version of this road before: it paid a $2.3 million fine to the Federal Communications Commission over billing complaints and has faced class-action claims over its billing and collection practices.
Comcast did not provide New London Media with an on-record response before publication. The veteran, who asked not to be named, provided billing statements, bank records, and copies of his dispute filings.
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